The gal at Starbucks set the customer service bar pretty high today. With a smile at the drive through she gave me my hot drink made the way I requested. Then, she said it. The killer customer service line… “Let me know if that’s not perfect for you! Have a nice day.” I drove away with and said out loud THAT’S customer service! She had been trained in a genuine, undeniable fashion that her role was to serve and be sure you are happy with what you have ordered.
I hope those who lead ministry to kids and families are taking the Starbucks lead in customer service. Yes, at church! It should be there more than anywhere else. Every greeter in your ministry should ooze “I am happy you are here today!” Every registration person should convey the message that they are happy to see kids and parents! Make eye contact. Make conversation. Bend to address kids at eye level as they arrive. It sends such a great message. And I believe it opens the door for ministry.
Have you thought if your “people” persons are on the front lines of your ministry? It’s a strategic ministry move. You get ONE opportunity to make a great impression. Kids know a sincere hello and welcome. Its really a win for all involved when you think about customer service and first impressions! Sharpen your customer service skills!
