Archive - June, 2011

Believing the Best

It’s no big announcement to say that we are all human.  We make mistakes.  You have opportunities every moment of your day to succeed or fail at whatever you do.  Relationships are sticky.  Walking out your faith leading ministry is stickier as people are involved. People who we serve with are human!  We humans make mistakes and fail.   And reputation is everything when it comes to credibility.  Proverbs says it very simply, but so true as  “even a child is known by his doings.”  We are all known by our doings.  As a ministry leader I hope you will keep on believing  the best in people.  I hear how volunteers don’t show up on time, or show at all. I hear of people not stepping up to serve.  People will let you down at times, (you will too) but I don’t want you to let that stop you from believing the best in people you serve with as you lead ministry.

I hope you will resist any hardening of your heart when people let you down. As a leader keep believing the best in people.  Ask people to fill big roles in ministry.  Help others step out in something new as they serve.  Ask big asks. They may fail, but you keep being their cheerleader.  Keep believing the best and pulling out the best in people as you lead ministry.  I have been astounded by the positive answers I  have received when asking big asks and believing the best.    Keep asking and believe the best!

Let me know if that’s not perfect…

The gal at Starbucks set the customer service bar pretty high today.  With a smile at the drive through she gave me my hot drink made the way I requested.  Then, she said it. The  killer customer service line… “Let me know if that’s not perfect for you! Have a nice day.” I drove away with and said out loud THAT’S customer service! She had been trained in a genuine, undeniable fashion that her role was  to serve and be sure you are happy with what you have ordered.

I hope those who lead ministry to kids and families are taking the Starbucks lead  in customer service.  Yes, at church!   It should be there more than anywhere else.  Every greeter in your ministry should ooze “I am happy you are here today!” Every registration person should convey the  message that they are  happy to see kids and parents!  Make eye contact. Make conversation.  Bend to address kids at eye level as they arrive.  It sends such a great message.  And I believe it opens the door for ministry.

Have you thought if  your “people” persons are on the front lines of your ministry?  It’s a strategic ministry move.  You get ONE opportunity to make a great impression.  Kids know a sincere hello and welcome. Its really a win for all involved when you think about customer service and first impressions!   Sharpen your customer service skills!